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Hướng dẫn ứng tuyển
Bước 1: Điền vào Mẫu thông tin ứng viên LOTTE Finance, tải mẫu tại đây,
Bước 2: Chọn nút "Nộp đơn" bên trên và làm theo hướng dẫn.
Bước 3: Sau khi hoàn tất bước ứng tuyển, nếu đã ứng tuyển thành công, Bạn sẽ nhận được Thư xác nhận ứng tuyển thành công từ LOTTE Finance. Vui lòng đọc email để nắm các thông tin hướng dẫn tuyển dụng tại LOTTE Finance.
Chúc Bạn Sức khỏe và Thành công.
1) General
- Oversee the operational support and performance of core banking system applications, ensuring seamless service delivery.
- Lead a team to provide technical support, troubleshoot issues, and resolve complex application-related problems.
- Ensure high availability, reliability, and performance of critical banking applications to meet business objectives.
2) Application Management
- Manage the deployment, configuration, and maintenance of core banking system applications.
- Monitor application performance metrics, proactively address alerts, and implement solutions to optimize system efficiency.
- Collaborate with development, infrastructure, and vendor teams to resolve issues, implement upgrades, and drive continuous improvement.
3) Documentation
- Ensure comprehensive documentation of operational processes, incident reports, and resolution strategies.
- Maintain accurate records of application configurations, changes, and service level agreements (SLAs).
- Develop and update operational runbooks to support consistent application management practices.
4) Administrative
- Enforce adherence to the financial institution’s policies, procedures, and regulatory requirements.
- Manage operational budgets, vendor contracts, and resource allocation for application support activities.
5) Policy
- Ensure compliance with the financial institution’s IT policies, security standards, and industry regulations.
- Promote and enforce IT security best practices to maintain a secure and resilient application environment.
- Conduct regular audits to ensure alignment with internal and external compliance requirements.
6) Management Responsibilities
- Provide strategic leadership to the application operations team, fostering a culture of collaboration and accountability.
- Report regularly to senior IT management on application performance, incidents, and operational improvements.
- Drive initiatives to enhance the stability, scalability, and functionality of core banking applications in collaboration with cross-functional IT teams.
1. Experience:
- Minimum of 5-7 years in IT operations, with at least 2-3 years in a leadership or managerial role overseeing application support or operations, preferably in a financial institution.
- Proven experience managing core banking system applications or similar mission-critical systems, including deployment, maintenance, and performance optimization.
- Demonstrated success in leading cross-functional teams to resolve complex application issues and deliver operational improvements.
- Experience collaborating with development teams, vendors, and stakeholders to implement application upgrades, patches, and enhancements.
- Hands-on experience with incident management, root cause analysis, and ensuring compliance with SLAs in a high-availability environment.
- Familiarity with ITIL processes (e.g., Incident, Problem, and Change Management) or equivalent operational frameworks.
Prior experience managing budgets, vendor contracts, or operational resources in an IT context.
2. Skill:
- Technical Expertise: Strong understanding of core banking systems, application architecture, and IT infrastructure (e.g., databases, servers, cloud platforms).
- Leadership and Management: Ability to lead, mentor, and motivate a team of application support professionals, fostering collaboration and accountability.
- Problem-Solving: Advanced analytical skills to troubleshoot complex application issues and implement effective solutions under time-sensitive conditions.
- Performance Monitoring: Proficiency in using monitoring tools (e.g., Splunk, Dynatrace, or similar) to track application performance and proactively address issues.
- Communication: Excellent verbal and written communication skills to liaise with stakeholders, report to senior management, and document processes clearly.
- IT Security and Compliance: Knowledge of IT security practices and regulatory requirements (e.g., PCI-DSS, GDPR, or financial industry standards) to ensure a secure application environment.
- Project Management: Strong organizational skills to manage deployments, upgrades, and operational projects, with familiarity in tools like Jira, ServiceNow, or equivalent.
- Collaboration: Ability to work effectively with development, infrastructure, and business teams to align application operations with organizational goals.
- Documentation: Proficiency in creating and maintaining operational runbooks, incident reports, and configuration records.
Adaptability: Ability to manage high-pressure situations, prioritize tasks, and adapt to evolving technologies and business needs.
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