CV/CVCC kiểm soát giao dịch thẻ - Card Fraud Detection Officer

- Manage the use of card transaction monitoring systems, including:
+ Card schemes's fraud programs/tools.
+ Company's tools
+ Research and propose news tools where necessary
- Check and resolve alerted transactions, take immediate loss prevention actions and transfer cases for further investigation:
+ Check and resolve alerts from all channels of fraud information (card schemes' tools/programs; anti fraud task force, other channels...)
+ Verify transactions by analyzing transaction history, contacting customers/branch/sales agent/Issuers/acquirers/ Card Schemes
+ Take immediate loss prevention actions such as temporarily close cards, decline transactions...
+ Transfer cases to relevant persons in charge for further investigation
+ Support customers to make transactions, block cards... according to company's policy and procedures
- Support other banks/financial institutions in verifying transaction, cardholder's information according to regulation.
- Provide regularly or on demand proposals to add, edit rules for monitoring card transactions to match with current fraud trend, improve monitoring efficiency. 
- Other tasks assigned by Head of Department and Company.

- At least 1 years working in payment industry, experience in credit card fraud/dispute management is a plus. 
- University graduate or higher, specializing in Economics, Banking, Finance, Business Administration. 
- English: TOEIC 600 or equivalent. 
- Knowledge: 
• Good knowledge of risk management 
• Average knowledge of Vietnam laws and regulations
• Average knowledge of social-economy situation in Vietnam and industry
- Skill: 
• Good interpersonal and communication skills.
• Self-motivated with energy and drive to deliver effective outcomes.
• Details oriented: pay attentions on details with a high level of accuracy.
• Familiar with office applications, technology system.
- Personal attribute:
• Be prudent, precise, and detailed
• Demonstrate sound work ethics